1. Purpose
These Terms of Sale (the “Terms of Sale”) govern the conditions under which Users (the “Users”) purchase tickets, events, or services (the “Services”) through the INTOUCH mobile application (the “App”), operated by INTOUCH SARL, a company registered in Monaco.
By making a purchase through the App, the User agrees to these Terms of Sale without reservation.
2. Role of INTOUCH
INTOUCH operates solely as a technical marketplace platform that facilitates transactions between Users and independent third-party organizers (the “Organizers”).
INTOUCH acts as an intermediary and limited payment collection agent on behalf of the Organizers.
INTOUCH is not a party to the contract concluded between the User and the Organizer. The Organizer is the sole seller of the Services.
3. Services Offered
The App allows Users to discover, book, and pay for events and services offered by Organizers.
Each Organizer is solely responsible for:
- Describing their Services accurately;
- Setting prices;
- Delivering the Services;
- Complying with applicable laws and regulations.
4. Pricing
Prices for Services are set freely by the Organizers and displayed within the App.
Prices may include applicable taxes (including VAT), depending on the Organizer’s legal obligations.
INTOUCH may charge a service fee or commission, which may be included in or added to the price displayed to the User.
All prices are displayed in EURO.
5. Payment
Payments are processed securely through Stripe, a third-party payment provider.
By making a payment, the User authorizes INTOUCH to:
- Collect payment on behalf of the Organizer;
- Deduct applicable service fees;
- Transfer the remaining amount to the Organizer.
INTOUCH does not store payment details. Payment data is handled exclusively by Stripe in accordance with its own terms and policies.
6. Confirmation and Ticket Delivery
Upon successful payment, the User will receive a confirmation and/or digital ticket via the App and/or email.
The User is responsible for ensuring that their contact information is accurate.
7. Right of Withdrawal
In accordance with applicable consumer protection laws, the right of withdrawal does not apply to the purchase of tickets for events or services scheduled for a specific date or period.
By purchasing such Services, the User expressly acknowledges and accepts the absence of a withdrawal right.
8. Refunds and Cancellations
Refund, cancellation, and modification policies are determined solely by the Organizer.
INTOUCH does not guarantee refunds and is not responsible for any decisions made by Organizers regarding refunds or cancellations.
In the event of a dispute, the User must contact the Organizer directly.
9. Organizer Responsibility
Organizers are solely responsible for:
- The execution and quality of Services;
- Event safety and compliance;
- Obtaining necessary licenses, permits, and insurance.
INTOUCH shall not be held liable for any incident, damage, or loss occurring in connection with a Service.
10. Taxes
Organizers are solely responsible for determining, collecting, and remitting any applicable taxes, including VAT.
INTOUCH is not responsible for the tax obligations of Organizers.
11. Disputes
Any disputes arising from a transaction must be resolved directly between the User and the Organizer.
INTOUCH may assist at its discretion but has no obligation to intervene.
12. Fraud and Chargebacks
In the event of suspected fraud, abuse, or payment disputes (including chargebacks), INTOUCH reserves the right to:
- Suspend or terminate User or Organizer accounts;
- Withhold payments where legally permitted;
- Recover any amounts owed, including fees or penalties.
13. Liability
INTOUCH provides the App “as is” and makes no guarantees regarding the availability or performance of Services.
INTOUCH shall not be held liable for:
- The non-performance or improper performance of Services by Organizers;
- Any damages resulting from the use of Services;
- Any indirect or consequential damages.
14. Modification of the Terms
INTOUCH reserves the right to modify these Terms of Sale at any time.
Continued use of the App following such modifications constitutes acceptance of the updated Terms.
15. Applicable Law and Jurisdiction
These Terms of Sale are governed by the laws of the Principality of Monaco.
Any dispute shall be subject to the exclusive jurisdiction of the courts of Monaco.
16. Contact
For any questions regarding these Terms of Sale:
📧 info@intouch-connect.com
📍 INTOUCH – 4/6 Avenue Albert II, 98000 Monaco