1. Purpose
These Terms of Use (the “Terms”) govern the conditions under which users (the “Users”) may access and use the INTOUCH mobile application (the “App”), published by INTOUCH SARL, a limited liability company with a share capital of €15,000, headquartered at 4/6 Avenue Albert II, 98000 Monaco, and registered with the RCI of Monaco.
By accessing or using the App, the User accepts these Terms fully and without reservation.
2. Description of the Service
INTOUCH is a free social networking app that allows Users to discover, create, join, and discuss events and activities with others in their geographic area.
2.1 Platform Role
INTOUCH operates solely as a technical marketplace platform that enables Users to discover, book, and pay for events and services offered by independent third-party organizers (the “Organizers”).
INTOUCH acts exclusively as an intermediary and is not a party to any agreement, contract, or transaction concluded between Users and Organizers. All bookings, purchases, and participation in events are made directly between the User and the Organizer.
INTOUCH does not organize, manage, control, or endorse any event or service listed on the App.
INTOUCH does not guarantee the accuracy, quality, legality, or safety of any event or service, and shall not be held liable for any issues arising from interactions, transactions, or participation in events between Users and Organizers..
3. Access to the App
Access to the App requires an internet connection and a compatible device. All costs related to device, software, or data usage are the User’s sole responsibility.
The App is accessible 24/7, subject to occasional maintenance or technical interruptions beyond the control of INTOUCH.
4. Account Registration
Some features of the App require the User to register and create a personal account. By creating an account, the User agrees to:
- Provide accurate, up-to-date, and complete information;
- Keep login credentials confidential;
- Be solely responsible for all activities under their account.
4.1 Third-Party Login Services
Users may register or sign in using third-party authentication providers (Apple, Google, Facebook). These services share with INTOUCH only the information necessary to create the user account (name, email, and profile picture if authorized). No additional information is collected without the User’s consent.
INTOUCH reserves the right to suspend or delete any account that violates these Terms or is suspected of fraudulent activity.
5. User Obligations
Users agree to use the App in compliance with all applicable laws and these Terms.
The following actions are strictly prohibited:
- Sharing illegal, offensive, defamatory, or hateful content;
- Harassing or threatening other users;
- Using the App for unauthorized commercial purposes;
- Impersonating others or misrepresenting information;
- Interfering with the security or functionality of the App.
Violation of these rules may result in suspension or permanent banning from the App.
5.1 Moderation of User-Generated Content
Users may publish content (posts, comments, messages, images) within the App. INTOUCH enforces a strict zero-tolerance policy toward offensive, illegal, pornographic, violent, discriminatory, or inappropriate content.
Users may report content or abusive users directly through the App. INTOUCH commits to reviewing all reports and taking appropriate action (content removal, account suspension or deletion) within 24 hours.
INTOUCH reserves the right to remove any content or suspend accounts that violate these Terms, without prior notice.
The App is intended for users aged 18 years or older. By accessing or using the App, you confirm that you meet this requirement.
6. Intellectual Property
All content within the App — including but not limited to text, graphics, logos, icons, and software — is the exclusive property of INTOUCH or its partners and is protected by intellectual property laws.
Users may not copy, reproduce, modify, or distribute any part of the App without prior written consent from INTOUCH.
7. Liability
The App is provided “as is” without any guarantees. INTOUCH is not liable for:
- Service interruptions, bugs, or other technical issues;
- Loss of data or damage caused by the use of the App;
- Actions or content posted by other Users.
Users are solely responsible for their use of the App and interactions with others.
INTOUCH shall not be held liable for any damages, injuries, losses, or incidents occurring during or in connection with events or services provided by Organizers.
INTOUCH does not guarantee the quality, safety, legality, or accuracy of any event or service listed on the App.
8. Privacy Policy
Use of the App is also governed by our Privacy Policy, which outlines how personal data is collected, processed, and stored.
By using the App, Users agree to the terms of the Privacy Policy.
9. Modification of the Terms
INTOUCH reserves the right to modify these Terms at any time. Users will be notified of major changes, and continued use of the App after changes are posted constitutes acceptance.
10. Termination
Users may delete their account at any time through the App settings.
INTOUCH may suspend or permanently delete an account in case of violation of these Terms or applicable laws, without prior notice or liability.
11. Applicable Law and Jurisdiction
These Terms are governed by the laws of the Principality of Monaco.
Any dispute arising from the interpretation or execution of these Terms shall be subject to the exclusive jurisdiction of the competent courts of Monaco.
12. Contact
For questions or concerns, Users may contact INTOUCH at:
📧 info@intouch-connect.com
📍 INTOUCH – 4/6 Avenue Albert II, Zone F, 98000 Monaco
13. Payment
Payments made through the App are processed by Stripe, a third-party payment service provider.
INTOUCH acts as a limited payment collection agent on behalf of the Organizers. By making a payment, the User acknowledges that the payment is made to the Organizer through INTOUCH.
INTOUCH collects the total amount paid by the User, deducts a service commission, and transfers the remaining balance to the Organizer.
INTOUCH does not store Users’ payment details. All payment data is securely handled by Stripe in accordance with its own terms and privacy policies.
INTOUCH may be required to collect identity and verification information from Organizers in order to comply with Stripe’s onboarding and compliance requirements.
INTOUCH reserves the right to suspend or refuse access to payment services if verification requirements are not met.
Payouts to Organizers are processed through Stripe Connect and are subject to Stripe’s processing times and verification procedures.
14. Refund Policy
Refunds, cancellations, and modifications of bookings are subject to the terms and conditions set by the Organizer.
INTOUCH does not guarantee refunds and is not responsible for any decisions made by Organizers regarding cancellations or refunds.
In the event of a dispute, Users must contact the Organizer directly.
INTOUCH may, at its sole discretion, assist in facilitating communication between Users and Organizers but is not obligated to intervene.
15. Organizer Obligations
Organizers are solely responsible for:
– The accuracy of event or service descriptions;
– Compliance with all applicable laws and regulations;
– Ensuring the safety and proper execution of their events or services;
– Obtaining any required licenses, permits, or insurance.
Organizers agree to provide truthful and complete information and to honor all commitments made to Users.
INTOUCH reserves the right to suspend or remove any Organizer that fails to comply with these obligations.
Organizers may be subject to identity verification (KYC) and compliance checks in accordance with payment provider requirements and applicable regulations.
16. Disputes and Chargebacks
Any disputes regarding services or events must be resolved directly between the User and the Organizer.
INTOUCH is not responsible for resolving disputes, issuing refunds, or handling claims related to services provided by Organizers.
In the event of a chargeback or payment dispute, INTOUCH reserves the right to suspend the User’s or Organizer’s account and to recover any amounts owed, including fees or penalties imposed by payment processors.